Terms & Conditions surga11 – Platform Terms of Use Malaysia

This Terms & Conditions document constitutes a legally binding agreement between you ("User" or "Member") and surga11, the operator of the online betting and gaming platform accessible via surga11-jit.com and all associated subdomains.

By accessing, registering for, or using any part of the surga11 platform — including the website, mobile app, or any services provided — you expressly confirm that you have read, understood, and agreed to be bound by all terms and conditions stated herein, together with surga11's Privacy Policy and Responsible Gaming Policy.

These terms and conditions apply to all services offered by surga11, including but not limited to Sports Betting (football, cricket, badminton, e-sports), Live Casino, slots, table games, virtual sports, and all related promotions or bonuses.

To be eligible to register for and use the surga11 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years at the time of registration and throughout your use of the platform.
• Register using your real identity — one account per person, per phone number, per household IP address.
• Not being on the list of individuals who have self-excluded from the surga11 platform or any other gambling platform.
• Not acting on instructions from or on behalf of another person without surga11's written authorisation.
• Not using funds obtained unlawfully to make deposits on the surga11 platform.

Surga11 reserves the right to request identity verification documents (such as a Malaysian IC or passport) at any time to confirm your eligibility. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Each user is permitted to register one (1) account only at surga11. Holding more than one account is strictly prohibited and may result in the closure of all accounts involved, along with forfeiture of any balances and winnings.

At the point of registration, you are responsible for providing truthful, accurate, and up-to-date information, including:

• Full name as shown on your Malaysian identity card (MyKad) or passport.
• An active Malaysian mobile number capable of receiving SMS for OTP verification.
• A valid and active email address (if required).
• A strong, confidential password — never share your password with anyone.

You are solely responsible for all activities that occur under your surga11 account. surga11 will not be held liable for any losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

If you suspect that your account has been accessed without authorisation, contact the surga11 support team immediately via live chat or email at support@surga11-jit.com.

Surga11 accepts deposits via legitimate and widely used payment methods in Malaysia. All deposits must come from a verified source and be made in your own name. surga11 does not accept third-party deposits.

Deposit methods accepted by surga11 are:

• Touch 'n Go eWallet – Minimum deposit RM 10, credited instantly.
• GrabPay – Minimum deposit RM 10, credited instantly.
• Boost – Minimum deposit RM 10, credited instantly.
• ShopeePay – Minimum deposit RM 10, credited instantly.
• DuitNow – Minimum deposit RM 10, credited within 1–3 minutes.
• FPX (Maybank2u, CIMB Clicks & other banks) – Minimum deposit RM 20, credited within 3–10 minutes depending on your bank.

Surga11 does not charge any processing fees for deposits. However, your e-wallet provider or bank may apply their own charges in accordance with their service terms — please check with your respective provider.

Surga11 is committed to processing all valid withdrawal requests promptly and without undue delay. Your winnings are rightfully yours, and we ensure a smooth and transparent withdrawal process.

Withdrawal conditions that must be satisfied:

• Your account must have completed full identity verification before your first withdrawal request can be processed.
• The minimum withdrawal amount is RM 50 every transaction.
• Withdrawals must be made to the same payment method used for the deposit (to prevent money laundering).
• If a bonus has been claimed, the applicable wagering requirement must be met before any bonus funds can be withdrawn.
• Withdrawals are processed within standard business hours — requests submitted on weekends or public holidays may be processed on the next working day.

Estimated withdrawal processing times: Touch 'n Go eWallet and DuitNow within 1–5 minutes; FPX bank transfers within 15–60 minutes. surga11 reserves the right to request additional documents for withdrawals exceeding certain limits as a standard security measure.

Surga11 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, seasonal offers, and special event promotions. Each bonus is subject to its own specific terms and conditions as stated alongside the respective offer.

General bonus terms applicable to all surga11 promotions:

• Each bonus may only be claimed once per member, unless otherwise stated in the relevant promotion's terms.
• The welcome bonus is exclusively for new members who have never previously held a surga11 account.
• All bonuses carry wagering requirement that must be met before any bonus funds or winnings derived from them can be withdrawn — these conditions are clearly stated in each individual offer.
• Surga11 reserves the right to void bonuses and related winnings if abuse or fraud is detected in connection with any bonus claim.
• Using multiple accounts to claim the same bonus is prohibited and may result in the closure of all accounts involved.

All bets placed on the surga11 platform — including pre-match and live in-play bets for Malaysia Super League football, EPL, IPL cricket, badminton, e-sports, and other sports — are subject to the following rules:

• Confirmed bets are final and cannot be amended or cancelled, except under circumstances specifically outlined (for example, if a match is postponed or cancelled).
• The odds displayed at the time a bet is confirmed are the odds used to calculate winnings — any odds changes after confirmation do not affect existing bets.
• The minimum bet for all sports is RM 10. Maximum bet limits vary by sport, match, and selected betting market.
• If a match is cancelled or postponed without an official result, any bets placed on the match outcome will be voided and the full stake returned to your account balance.
• Surga11 reserves the right to void any bets placed at odds that were clearly incorrect due to a technical error or human input mistake — affected members will be notified and their stakes fully refunded.
• Any attempt to exploit technical errors, odds discrepancies, or system vulnerabilities in bad faith may result in account closure and forfeiture of any associated winnings.

For parlay (accumulator) bets, all selected outcomes must win for the bet to be settled as successful. If any match within the parlay is cancelled, the bet will be recalculated by removing that selection from the parlay.

All Live Casino games and slots available on surga11 are provided by licensed and recognised game suppliers. These games use a certified Random Number Generator (RNG) to ensure fair and transparent outcomes.

Specific terms and conditions for the surga11 casino section:

• Minimum and maximum bet limits for each Live Casino table and slots game are as displayed within the respective game.
• If your internet connection drops during a Live Casino session, the surga11 system will record the game state at the point of disconnection. Any active bets at that time will be settled based on the system record — not on any claims made by the user.
• Surga11 is not liable for any losses arising from internet connectivity issues on the user's end.
• Progressive jackpot winnings in slots are subject to payout conditions set by the respective game providers and will be paid out in accordance with the established procedures.

Surga11 believes that gambling and betting should be a form of enjoyable entertainment — not a source of stress or financial hardship. We are fully committed to promoting responsible gaming among all our members in Malaysia.

Responsible gambling tools provided by surga11:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits directly through your account settings.
• Betting Limits: Set a maximum total bet limit within a specified time period.
• Loss Limit: Set a maximum loss limit you are comfortable with per day or per week.
• Temporary Self-Suspension: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account if you feel that gambling has become a problem.

If you or someone you know is showing signs of problem gambling, please reach out to the surga11 support team or seek professional help. surga11 takes this responsibility seriously and will always be there to support members who need help — without judgment.

For more information, please visit the Responsible Gaming which contains detailed guidelines and support resources.

Surga11 takes the protection of all members' personal data seriously. The collection, use, and storage of your personal data is governed by the surga11 Privacy Policy, which forms part of this agreement.

In the course of providing its services, surga11 may collect the following information:

• Identity information (full name, ID number, date of birth).
• Contact information (phone number, email address).
• Financial information (payment method details, transaction records).
• Platform usage data (activity logs, betting records, game preferences).
• Technical data (IP address, device type, web browser).

All data is stored using 256-bit SSL encryption and industry-standard security measures. surga11 will not sell or share your personal data with third parties for marketing purposes without your explicit consent. For full details, please read Privacy Policy ours.

Surga11 platform users strictly prohibited from doing any of the following:

• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or any other tools to access or interact with the surga11 platform without prior written authorisation.
• Exploiting any bug or technical error on the platform for personal gain.
• Conducting money laundering or any other unlawful financial activity through the surga11 platform.
• Sharing your login credentials or allowing another person to use your account.
• Using a VPN, proxy, or any other method to conceal your actual location in order to bypass applicable geo-restrictions.
• Any form of fraud, collusion between players, or match manipulation.

Any breach of the above restrictions will result in immediate action by surga11, including account closure without notice and forfeiture of all balances and winnings associated with the activity in question. Serious cases may also be reported to the relevant authorities.

The surga11 platform is provided on an "as is" and "as available" basis. surga11 makes no guarantee that the platform will at all times be free from interruptions, errors, or technical issues.

Surga11 shall not be held liable for:

• Losses or damages arising from internet connectivity issues or technical failures on the user's end.
• Indirect, incidental, or consequential losses arising from the use of the surga11 platform, including loss of opportunity or profit.
• Any damage caused by computer viruses, malware, or any cyber threat beyond surga11's control.
• The accuracy of any third-party sports information or statistics displayed on the platform, which are provided for informational purposes only.

Surga11's maximum liability to any user under any circumstances shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

Surga11 reserves the right to suspend or close any user's account at any time, with or without prior notice, under the following circumstances:

• Violation of any term or condition set out in this document.
• Suspected fraud, money laundering, or any other illegal activity.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Multiple accounts registered by the same individual.
• Where continued operation would cause surga11 to be in breach of any applicable law or regulation.

Users whose accounts are closed due to a terms violation are not entitled to any compensation for forfeited balances. For closures unrelated to a violation — such as at the user's own request or for responsible gaming reasons — any valid account balance will be returned following a proper review.

Any appeal against an account closure decision may be submitted to the surga11 support team by email at support@surga11-jit.com within 30 days of the closure notice date.

Surga11 reserves the right to amend, update, or modify any part of these Terms & Conditions at any time at our sole discretion. Such amendments will take effect immediately upon publication on the surga11 website, unless a different effective date is specified.

Surga11 will endeavour to notify members of material changes via an in-platform notice or email to the registered address. However, it remains your responsibility to review these Terms & Conditions periodically to ensure you are always aware of the latest terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of surga11's services, our support team is ready to assist you.

Ways to contact surga11:

• Live Chat: Available directly within the surga11 platform — the fastest option with a response time of under 2 minutes, operating 24 hours a day, 7 days a week.
• Email: support@surga11-jit.com — for detailed enquiries or formal complaints, with a response time of within 24 business hours.

For complaints that cannot be resolved through standard support channels, you may submit a formal written complaint to surga11. We are committed to handling every complaint fairly, transparently, and within a reasonable timeframe. surga11 believes that fast and fair dispute resolution is part of our responsibility as a platform accountable to the Malaysian player community.